Frequently Asked Questions

Proximity at ODU offers a variety of convenient options to pay your rent. You may pay online in your resident portal via the web or mobile app. You can even set up auto-pay! Checks and money orders are also accepted in the Leasing Office. We are not permitted to accept cash. 

Prior to move-in, residents are responsible to directly contact Dominion Energy Virginia to start electric services for their respective apartment. If roommates have been assigned, residents must coordinate with each other to assign a primary account holder and inquire about the Simple Bill option, to ensure all occupants are accountable for the monthly billing. Upon move-in, residents’ water/sewer utilities will automatically be initiated.

Proximity at ODU in Highland Park, Richmond, VA offers a variety of amenities such as a study lounge and a sundeck. We are also steps from campus and on the ODU Blue Bus Route. For a complete list of community and apartment amenities, visit our amenities page.

Each apartment comes furnished and features classic-designed furniture and essential fixtures that make daily life smooth and convenient.  

Our apartments are internet-ready, we offer free Wi-Fi as an amenity. Pavlov Media is our service provider.

One of the amenities offered at Proximity at ODU is an Enclosed Parking Garage. Residents can opt to park in the parking garage for a monthly fee of $30. City-street parking is available for all other residents and guests.

At this time, our community is not pet-friendly. This policy helps us maintain a consistent living environment for all residents. We are committed to complying with all applicable fair housing and accessibility laws and thoughtfully reviewing all requests in accordance with those requirements. If you have questions about your specific situation, our leasing team is available to help.

No. All apartment and bedroom furniture have been inventoried and accounted for, prior to move-in and will continuously be inventoried upon quarterly inspections by management and staff. 

Proximity at ODU is proud to offer On-Site Maintenance. Submitting a maintenance request is easy! Call or stop by the Leasing Office, or submit your request through your online resident portal via the web or your mobile app. For after-hours maintenance emergencies, please call the Leasing Office and select the option to leave a voicemail for the on-call maintenance technician. 

Our 24-hour, on-call emergency maintenance must be alerted for emergencies involving:

• Sewage backup
• No electricity
• Water intrusion and leaks
• Apartment main door locks not secure (bedroom lockout service is not an emergency)
• Clogged toilet
• All heat calls, if the outside temperature is 55 degrees or less.
• All air conditioning calls if the outside temperature is 75 degrees or warmer.
• No hot water
• Refrigerator not cooling
• Smoke alarms

If residents experience a key-fob malfunction with the apartment’s main door, they must contact emergency maintenance at 757-489-3790. We do not conduct lockout services for individual bedroom deadbolts.